Privacy Policy

1. Information We Collect

We collect information you provide directly when creating an account or using our services:

• Account data: name, email address, billing address and payment information
• Service data: server configurations, usage logs and support tickets
• Technical data: IP address, browser type, device information and cookies

2. How We Use Your Information

We use your information to:

• Provide, maintain and improve our services
• Process payments and manage your account
• Send service-related communications and updates
• Detect, prevent and address security issues and abuse
• Comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share information with:

• Payment processors: to process transactions (e.g. Stripe)
• Infrastructure providers: to deliver hosting services
• Law enforcement: when required by applicable law

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for up to 12 months to comply with legal obligations and resolve disputes.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage where applicable, access controls and regular security audits. No system is 100% secure and we cannot guarantee absolute security.

6. Cookies

We use essential cookies to maintain your session and preferences (such as language and theme). We do not use third-party tracking or advertising cookies.

7. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access, correct or delete your personal data
• Object to or restrict data processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at support@vgarde.com.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact

For privacy-related questions, contact us at support@vgarde.com or via our contact page.